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Location

Delta, BC | Canada

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Job description

Job Type: Full-Time, Regular

Hourly pay of $24.50 - $25.48/ hr

The Gateway to Your Future

Supervises the Floor Security Officers on scheduled shifts and ensures our staff, site, company assets and guests are secure and protected at all times.  Ensures compliance with company and regulatory body policies and procedures and maintains constant communication with property management and Surveillance. Ensures that excellent customer service is provided to guests. Leads direct reports and communicates issues, concerns, and feedback.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Responsible for managing, supervising and participating in security activities. Supervises, fostering teamwork, providing instruction and direction as needed, ensuring safe work practices are followed, coordinating break times, and monitoring compliance with policies and procedures.
• Manages the performance of Floor Security Officers including: training, appraising performance, providing positive and corrective feedback, coaching, and administering discipline; handles payroll and human resources issues for staff members.
• Develops, supervises staff to achieve high levels of customer service and sets an example of excellent customer service standards for all staff.
• Provides excellent customer service by greeting customer, answering questions, and providing solutions to customer complaints.
• Ensures that the casino site is secure by monitoring floor traffic, watching for suspicious activity, and managing staff radio and key assignment (and access control where required).
• Reports to management regarding the financial, human resources and supply needs.
• Maintains constant communication with Casino Management and Surveillance.
• Conducts customer self-exclusion interviews.
• Ensures that emergency procedures are executed properly and enforces fire code regulations
• May provide escort services for box pulls, card transfers, ATM machines, NRT machines, vehicles, and first aid.
• Initiates and conducts objective internal and criminal investigations and writes concise and accurate reports.
• Secures and maintains card stock by conducting audits and maintaining card inventory.(at applicable sites)
• Communicates with outside agencies when required.
• Performs other duties as required.

What You Bring

• Previous Security supervisor experience and Security training is a strong asset.
• Proven high level of Customer Service.
• Organizational, interpersonal, analytical and communication skills.
• Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.C.
• Completion of Serving It Right prior to start date (in BC).

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Apply Now!

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

Requirements:

• Work Permit

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Job tags

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Salary

$24.5 - $25.48 per hour